Privacy Policy

Last updated: June 2026 | Applies to aokservices.com.au

A OK Cleaning is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Who We Are

A OK Cleaning is a Sydney-based professional cleaning business. We provide residential, commercial, strata, and specialist cleaning services across Greater Sydney.

This Privacy Policy applies to all personal information collected through our website at aokservices.com.au, including via our contact form, quote request form, and any other means of communication.

2. What Information We Collect

We only collect information that is necessary to provide our services and respond to your enquiries. This includes:

• Your name
• Email address
• Phone number
• Property address (where relevant to a service enquiry)
• The type of cleaning service you are enquiring about
• Any additional details you choose to include in your message

We do not collect payment information through our website. Any payments are processed separately and securely.

3. How We Collect Information

We collect personal information directly from you when you:

• Complete our contact or quote request form on the website
• Send us an email
• Call us by phone
• Communicate with us by any other means

We may also collect limited non-personal data automatically through website analytics tools such as Google Analytics. This includes information about how visitors use our website, such as pages visited, time spent on the site, and general geographic location. This data is anonymous and cannot be used to identify you personally.

4. How We Use Your Information

We use the personal information you provide to:

• Respond to your enquiry or quote request
• Schedule and confirm cleaning appointments
• Communicate with you about your booking or service
• Send you invoices or payment information where applicable
• Improve our services based on feedback you provide

We do not use your personal information for unsolicited marketing. We will only contact you in relation to the service or enquiry you have made.

5. Disclosure of Your Information

We do not sell, rent, trade, or otherwise disclose your personal information to third parties except in the following circumstances:

• Where it is necessary to deliver the service you have requested, for example sharing your contact details with a team member attending your property
• Where we are required to do so by law or a government authority
• Where you have provided your express consent

We do not share your information with advertisers, data brokers, or any other commercial third parties.

6. Storage and Security

Your personal information is stored securely and we take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Our website is hosted on a secure platform. Contact form submissions are transmitted securely and stored only for as long as necessary to respond to your enquiry or manage your service relationship with us.

While we take all reasonable precautions, no method of data transmission or storage over the internet is completely secure. We cannot guarantee absolute security of your information.

7. How Long We Retain Your Information

We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Once your information is no longer required, it is securely deleted or de-identified.

8. Your Rights

Under the Australian Privacy Act 1988 you have the right to:

• Request access to the personal information we hold about you
• Request that we correct any personal information that is inaccurate, incomplete, or out of date
• Request that we delete your personal information, subject to any legal obligations we may have to retain it
• Lodge a complaint if you believe we have handled your personal information in a way that is inconsistent with the Australian Privacy Principles

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

9. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and to help us understand how visitors use the site. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some functionality of the website.

We use Google Analytics to collect anonymous data about website traffic and usage. This data is used solely to improve our website and services. Google Analytics data is governed by Google's own privacy policy, available at google.com/policies/privacy.

10. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and we encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page with a revised date. We encourage you to review this page periodically.

12. Complaints

If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, you may contact us directly to raise your concern. If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:

A OK CleaningEmail: info@aokservices.com.au
‍Phone: 0425 241 407
Location: Greater Sydney, NSW